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Privacy Policy

About Us

Joe's Gourmet Foods Ltd trading as ‘Joe & Seph's' ("we" or “our” or “us”) is committed to protecting and respecting your privacy. Any changes we make to our Policy in the future will be posted on this page and, where appropriate, notified to you on the website or by e-mail. It was last updated on 20th June 2018.

Joe's Gourmet Foods Ltd trading as ‘Joe & Seph's’ ("we" or “our” or “us”) is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.joeandsephs.co.uk (the “Site”) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Joe's Gourmet Foods Ltd of 3 Willen Field Rd, London NW10 7BQ.

Overview

At Joe & Seph's, we take your privacy and data security seriously. The following describes how we collect and process your personal data.

How We Use Your Data and Why

We like to get to know our customers and provide them with the best possible experience. We use information we collect about you in a number of ways, including to provide the products and services that you have requested, offering you a personalized experience and informing you about our special events and exciting news, so that we can offer the best possible experience. We will also contact you to give you assurance that your delivery is on its way or if we have a query about your delivery.

We are permitted by Data Protection Legislation to process your personal data in the way that we do because the processing is necessary:

for the performance of our contract to provide you with products or services you have purchased or in order to take steps at your request prior to you entering into that contract;
in order to comply with a legal obligation to which we are subject; or
for the purposes of the legitimate interests that we pursue; which are (i) to give you the best service/products; (ii) to optimise your customer experience and provide you with a safe, smooth, efficient, and customised experience; (iii) to run and administer our business; (iv) to discharge our legal obligations; (v) to prevent and detect fraud; and (vi) to evaluate, develop and improve our products and services

We have set out in more detail below the specific purposes for using your information and the legal basis we are relying on to process your information.

Why we use your data	To perform our contract with you	To comply with legal obligations	To pursue legitimate interests
How we use your name & contact details
To deliver purchases to	X
To send you services messages by e-mail, such as order updates about your latest delivery	X
To allow third party providers to update you about your delivery	X
To send you marketing and communication information by email, or post, about our new products and services; or sending you catalogue and direct mail in the post with our latest products and news. If you've placed an order on our website, we want to make sure you keep up to date, so we'll send you our email newsletter.			X
For fraud prevention and detection		X
To show you Joe & Seph's adverts as you browse the web			X
To find out what you, and other customers, like.			X
How we use your payment and transaction information
To take payment and give refunds.	X	X
To provide the products that you order to you.	X
For fraud prevention and detection		X
How we use your contact history
To provide customer service and support.	X
To train our staff.	X
How we use your purchase history and saved items
To sell you our products.	X
To provide customer service and support, and handle returns.	X
Finding out what you, and other customers, like.			X
How we use information about your phone or laptop, and how you use our website
To improve our website and set default options for you.	X		X
To protect our website.		X	X
To look at how our customers use our website.			X
How we use your responses to surveys, competitions and promotions
To run the survey, competition or promotion.	X
To review and rate products you've reviewed.			X

The Data We Collect

We are committed to only collecting information about you that is necessary to carry out our business, provide the particular products or services you’ve requested and to keep you up to date about all the latest news from us. . We collect your information at the point you decide to interact with us. This could include purchasing online or signing up for our email newsletter.

We collect your data when:

When you register for an account or use www.joeandsephs.co.uk
When you contact Joe & Seph’s by telephone or email
When you enter a prize draw or competition run by Joe & Seph’s
When completing any forms for transactional, employment or other purposes
When you visit our website

This data includes:

Your Name
Your Email Address so we can send confirmation emails
A contact telephone number if we need to contact you about your order
Delivery details of the order (recipient’s name, address, delivery instructions)
Your order history and details of the items purchased
Any personalised messages or customisation related to your order
Your password (should you choose to create an account)
Any correspondence or communication with us.

Cookies

Our website uses cookies to collect information. Cookies are small data files stored on your device in order to ‘remember’ you. We use cookies primarily to hold a reference to your ‘shopping basket’ as you move around the site, but also to enable you to log in to your account. Our website relies on the use of cookies in order to facilitate a purchase.

Google Analytics

(more information below) also uses cookies for the delivery of its service. Details on their use of cookies is available here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Stripe

Stripe, one of our payment processors, may also set cookies. Details on their use of cookies is available here: https://stripe.com/cookies-policy/legal

Paypal

Paypal, one of our payment processors, may also set cookies. Details on their use of cookies is available here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Google Analytics

We use a third-party service, Google Analytics, to log information and details of visitor behaviour. We do this to try and improve the website for our visitors. You can view Google Analytics’ privacy policy here: https://www.google.com/analytics/terms/gb.html

Facebook Pixel

We use a third-party service, Facebook Pixel, to help us measure the effectiveness of our Facebook advertising. Facebook’s privacy policy is available here: https://www.facebook.com/about/privacy/.

If you wish to revoke your consent for this tracking you can visit the following link: https://www.facebook.com/ads/settings

Email Marketing

We use some third-party software, Sendy, to deliver our email newsletter. Sendy collects statistics around opening of email and link clicks to enable us to monitor and improve our email marketing. Sendy’s privacy policy is available here: https://sendy.co/privacy-policy

You can opt out of our email marketing at any time using the unsubscribe link at the bottom of all messages or by getting in contact with us at [email protected]. Once you do this, we will update profile to ensure that you don’t receive further marketing messages. Note that stopping marketing messages will not prevent us from sending you service communications; so you will still receive order updates and delivery information.

Service Providers

We share only essential items of your personal data with carefully selected service providers in order to process your order. Order particulars will dictate which of these we will send your details to or not. Here is a breakdown of our providers, what personal data we share with them and why:

Royal Mail

What information we share: Recipient name, delivery address, email address, mobile phone number (if supplied)
Why: To fulfil your order and to send you delivery notifications.
Privacy Policy: https://www.royalmail.com/privacy-policy/