All UK mainland orders are sent via either FEDEX or Royal Mail, so you should receive your order within 3-5 working days after dispatch (delivery Monday - Friday, 9am-5pm). Please note that this timeframe does not include any promotions or special delivery options.
Once your order has been dispatched, you will receive a confirmation email with a unique tracking number from either FEDEX or Royal Mail, so you can track the progress of your delivery.
If there is a query with the address provided, please leave a contact number in the box provided when entering your address so the courier can rearrange the delivery.
Please note that during periods with a high volume of orders, such as Vodafone VeryMe Rewards, dispatch may take up to 10 working days, but we will work hard to get orders out as soon as possible.
For UK non-mainland addresses we ship via Royal Mail within 7-8 working days.
Once your order has been dispatched (at the end of the following day), you will receive a confirmation email with an estimated delivery time.
We can currently only ship to continental Europe (excluding Spain), and USA.
International orders are sent via courier and can take up to 2 weeks to arrive depending on where in the world you are. You should allow the following delivery times:
Europe - up to 7 working days
USA - up to 10 working days
There is an additional shipping charge for Europe and USA addresses. Please select the correct shipping option from the drop-down menu at the checkout and the shipping total will be automatically updated depending on your products and shipping address.
A £15 surcharge will apply to orders under £55. £30 for orders between £55-£110, and £45 for overs between £110-£165. Unfortunately, we're unable to deliver to Spain at this stage.
A £30 surcharge applies to orders under £55. £60 for orders between £55-£110, and £90 for orders between £110-£165. Unfortunately, we can't currently ship to Canada at this stage. For orders over £165 please do get in touch to discuss your shipping options.
Thank you for placing your order as part of Vodafone's VeryMe Reward Scheme. As a small family business, we're working tirelessly to dispatch your order as quickly as possible. You will receive an email once your order has been dispatched, due to a large volume of orders please allow up to 10 working days for your parcel to be dispatched.
Please refer to our FAQs for a comprehensive breakdown of delivery information. If you need further assistance then please get in touch!
Joe & Seph's are a family business who launched in 2010 with a mission to produce the best tasting popcorn in the world.
All of our popcorn and caramel sauces are handmade in London by a small team of pastry chefs.
We have a range of over 50 flavours of popcorn, 10 caramel sauces and are proud to have won 100 Great Taste Awards!
